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At Moshen Herbs, your satisfaction is our priority. We want you to be completely happy with your purchase. Please review our return policy below to understand the terms for returning products.
For Consumer Accounts:
Due to health and safety concerns, we cannot accept returns of products that have been opened or used. However, you may return products within 30 days of receiving your order if they are unopened, unused, and in their original packaging.
To return an item, please follow these steps:
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Contact Us: Email us at moshenherbs@gmail.com or call us at 212-753-2442 to initiate a return. We will provide you with a prepaid shipping label.
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Return Fee: A return fee of $30 per order (not per item) will be deducted from your refund to cover shipping and handling costs.
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Pack and Ship: Securely pack the unopened and unused item(s) in their original packaging and use the provided prepaid shipping label to return the items to us.
For Practitioner Accounts:
We do not accept returns from practitioner orders due to the nature of these transactions. However, if you encounter any issues with our products, please contact us at moshenherbs@gmail.com or call 212-753-2442, and we may be able to offer a credit on a case-by-case basis.
Important Notes:
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Time Frame: All requests must be made within 30 days of receiving your order.
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Condition of Items: Items must be unopened, unused, and in their original packaging to qualify for a refund.
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Refunds: Refunds will be issued to the original payment method within 7-10 business days after we receive and inspect the returned items.
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Shipping Charges: Original shipping charges are non-refundable.
Customer Satisfaction
Your satisfaction with our products is of utmost importance to us. If you have any questions or concerns about your order, please do not hesitate to contact us at:
Moshen Herbs
Email: moshenherbs@gmail.com
Phone: 212-753-2442
We are here to help!
At Moshen Herbs, we are committed to ensuring that your order arrives in a timely and secure manner. This Shipping Policy provides details about our shipping methods, processing times, and related information.
1. Shipping Methods and Delivery Times
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Shipping Carrier: We use the United States Postal Service (USPS) to deliver all orders.
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Delivery Time: Orders are typically delivered within 3-5 business days from the date of purchase. Please note that delivery times may vary depending on your location and any unforeseen circumstances beyond our control, such as weather delays or carrier disruptions.
2. Order Processing Times
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Processing Time: Orders are processed and shipped within 1-2 business days of receiving payment. Orders placed after 3 PM (local time) or on weekends and holidays will be processed on the next business day.
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Business Days: Business days are defined as Monday through Friday, excluding federal holidays.
3. Shipping Rates
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We offer flat-rate shipping on all orders within the United States. The flat rate will be displayed at checkout.
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For orders above $200, we offer free shipping.
4. Shipping Confirmation and Tracking
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Once your order has been shipped, you will receive a confirmation email with a USPS tracking number. You can use this tracking number to check the status of your shipment on the USPS website.
5. Shipping Restrictions
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We currently ship within the United States only. At this time, we do not offer international shipping.
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We do not ship to APO/FPO addresses or U.S. Territories.
6. Undeliverable or Lost Packages
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Undeliverable Packages: If a package is returned to us due to an incorrect address provided by the customer, we will notify you and arrange for reshipment. Additional shipping charges may apply.
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Lost Packages: If your package is lost in transit, please contact us at moshenherbs@gmail.com or 212-753-2442 within 7 days of the expected delivery date. We will work with USPS to investigate and resolve the issue. We cannot guarantee that inquiries submitted after 7 days from the expected delivery date will be reimbursed.
7. Damaged or Incorrect Orders
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If your order arrives damaged or you receive the incorrect items, please contact us within 7 days of receipt at moshenherbs@gmail.com with your order number and photos of the damaged or incorrect items. We will arrange for a replacement or refund as necessary.
8. Changes to Shipping Address
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If you need to change your shipping address after placing an order, please contact us immediately at moshenherbs@gmail.com or 212-753-2442. We will make every effort to update your shipping address before the order is processed and shipped.
9. Contact Us
If you have any questions or concerns about our shipping policy, please feel free to contact us:
Moshen Herbs
Email: moshenherbs@gmail.com
Phone: 212-753-2442
At Moshen Herbs, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or make a purchase.
1. Information We Collect
We collect the following categories of personal information:
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Identifiers: Such as your name, email address, phone number, shipping address, and billing address.
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Payment Information: Such as credit card numbers, billing addresses, and other payment details (processed securely through our payment gateway provider).
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Commercial Information: Such as records of products or services purchased.
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Internet or Other Electronic Network Activity Information: Such as your browsing history, search history, and information regarding your interaction with our website.
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Geolocation Data: If you permit, we may collect location data from your device.
Sources of Information: We collect information directly from you, automatically from your interactions with our website, and from third-party service providers.
2. How We Use Your Information
We use your information for the following purposes:
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To Process Orders: To process, fulfill, and ship your orders, including sending order confirmations and shipping notifications.
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To Improve Our Services: To analyze and improve our website, products, and services, and to understand customer preferences.
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To Communicate with You: To send you information about your orders, respond to inquiries, provide customer support, and send marketing communications if you have opted in.
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To Prevent Fraud: To monitor and prevent fraudulent activities and ensure the security of our website.
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To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.
3. Sharing of Your Information
We may share your information with:
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Service Providers: To perform functions on our behalf, such as payment processing, order fulfillment, shipping, and email communication.
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Legal Compliance: To comply with applicable laws, regulations, or legal requests, or to protect the rights, property, or safety of Moshen Herbs, our customers, or others.
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Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets.
4. Your Rights Under the CCPA
If you are a California resident, you have the following rights:
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Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the categories of sources from which the personal information was collected, the purpose for collecting the personal information, and the categories of third parties with whom we share personal information.
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Right to Delete: You have the right to request that we delete any personal information we have collected from you, subject to certain exceptions.
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Right to Opt-Out of the Sale of Personal Information: If we sell your personal information, you have the right to opt-out.
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Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your CCPA rights.
To exercise these rights, you may submit a request to us by:
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Calling us at 212-753-2442
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Emailing us at moshenherbs@gmail.com
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. International Data Transfers
If you are accessing our website from outside of the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers are located. By using our website, you consent to such transfers.
7. Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website. We encourage you to review this policy periodically for any changes.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Moshen Herbs
Email: moshenherbs@gmail.com
Phone: 212-753-2442
Address: 1430 Broadway, Ste 609, New York, NY 10018
Effective Date: September 1, 2024
By accessing or using our website, [www.moshenherbs.com] (the "Site"), you agree to comply with and be bound by the following terms and conditions (the "Terms"). Please read these Terms carefully before using our Site or purchasing our products. If you do not agree with these Terms, you should not use this Site.
1. General Terms
These Terms apply to all visitors, users, and others who access or use the Site. By using our Site, you represent that you are at least the age of majority in your state or province of residence, or that you have given us your consent to allow any of your minor dependents to use this Site.
2. Products and Services
Moshen Herbs sells Chinese herbal supplements and related products. All descriptions of products, pricing, and availability are subject to change at any time without notice. We reserve the right to modify or discontinue any product at any time.
We strive to provide accurate product information, but we do not guarantee that the product descriptions, images, or other content on the Site are complete, reliable, current, or error-free. If a product offered by us is not as described, please reach out to us and we will find the best solution for your case (under our return policy).
3. Orders and Payment
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Order Acceptance: All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in the description or price of the product, or any other reason.
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Payment: We accept payment via credit card, debit card, and other methods as indicated on the Site. All payments must be made at the time of purchase. By providing payment information, you represent and warrant that the information is accurate and that you are authorized to use the payment method provided.
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Pricing: Prices for our products are subject to change without notice. We are not responsible for typographical or pricing errors.
4. Shipping and Delivery
Please refer to our Shipping Policy for information on our shipping methods, delivery times, and associated costs. Delivery times are estimates and may vary based on factors beyond our control. We are not responsible for delays caused by the carrier or customs authorities.
5. Returns and Refunds
Please refer to our Return Policy for information on how to return products and obtain refunds. We reserve the right to refuse returns or refunds at our discretion.
6. Intellectual Property
All content on this Site, including but not limited to text, graphics, logos, images, audio clips, video clips, data compilations, software, and any other material, is the property of Moshen Herbs or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, distribute, modify, or create derivative works of any content from this Site without our express written consent.
7. Disclaimer of Warranties and Limitation of Liability
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Disclaimer of Warranties: The Site, its content, and the products sold on the Site are provided "as is" and "as available" without any representations or warranties of any kind, either express or implied. We do not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components.
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Limitation of Liability: To the fullest extent permitted by law, Moshen Herbs shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or other intangible losses, arising out of or in connection with your use of the Site or the products purchased on the Site.
8. Indemnification
You agree to indemnify, defend, and hold harmless Moshen Herbs and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.
9. Governing Law
These Terms and your use of the Site are governed by and construed in accordance with the laws of the State of [Your State], without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located within [Your State] for the resolution of any disputes arising out of or relating to these Terms or your use of the Site.
10. Changes to These Terms
We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on this page, with an updated effective date. Your continued use of the Site following any such changes constitutes your acceptance of the new Terms.
11. Contact Information
If you have any questions or concerns about these Terms, please contact us at:
Moshen Herbs
Email: moshenherbs@gmail.com
Phone: 212-753-2442